How Can We Help?
Owned and operated by Char & Stone, we are happy to answer questions about patio furniture, pergolas, fire tables, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, and transit typically takes 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can use that number to follow your delivery status through the carrier's website at any time.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your patio or backyard, refer to our Return Policy page for full details on how to start a return.
Can I exchange an item for a different style or color?
Exchanges are handled through our returns process. Simply initiate a return and place a new order for the style, color, or size that better suits your outdoor space.
How do I choose the right patio furniture set for my space?
Start by measuring your patio or deck area so you know what fits comfortably. Our product pages include full dimensions, and our support team can help you compare sets based on your layout and seating needs.
Are your fire tables safe to use on a wooden deck?
Our fire tables are designed with heat management in mind, but placement depends on your specific deck material and local fire codes. We recommend reviewing the product specifications and consulting your local guidelines before setup.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our team aims to get back to every inquiry within one business day.
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30-Day Returns
Not the right fit for your backyard? Returns are accepted within 30 days, backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
